Supply continuity
Repeat orders need a supply plan. We record the approved configuration and review the expected supply window for your chosen model, quantity and order schedule. Availability, any last-order date and the handling of component changes must be confirmed in writing for your programme.
The first order is a project. The second order is a business: you have stock in a market, listings that carry a specific specification, a support desk that knows one machine, and customers who expect to reorder. If the platform shifts underneath you, every one of those becomes work - new photographs, new specification sheets, a new support script, and a conversation with buyers who wanted the model they already approved.
That means recording the parts that matter to your deployment and agreeing how proposed changes are reviewed before a repeat order is approved.
These three areas form the reference for a repeat order. The available supply window depends on the model and components; there is no blanket 24-month guarantee across all platforms.
Branding and market options can be reviewed for each order, subject to model support, quantity, cost and sample approval. Keyboard, panel, memory, storage and charger changes can affect compatibility or documentation and may need revalidation.
We would rather you knew the boundaries up front than discovered them at the third order. Before you place the first order, these are settled in writing.
The approved specification and sample provide a starting point. Each repeat order still needs an availability check, a review of any changes and a confirmed schedule.
The approved sample remains the reference. A component, firmware or branding change may require a new sample or validation; the cost and timing are confirmed for that order.
Platforms are not replaced on a whim, but no platform is built forever. What matters is that the end is planned rather than discovered.
Spare parts are checked against the model, part number and hardware revision. They do not have to come from the same production run, but compatibility and availability must be confirmed before supply. Discuss any spare-parts purchase or reservation when the production order is planned.
| Your situation | What to do |
|---|---|
| You are about to place a first order and expect to reorder | Ask for the production window and the last-order date in the quotation, so the commitment is on the record from day one. |
| You already hold stock of a platform | Ask for the current supply window, approved configuration record and compatible spare-parts options before planning the next order. |
| You are comparing two suppliers | Ask both what happens at the third order. A supplier who cannot answer is a supply risk, not a price advantage. |
| You need a configuration for a regulated or public-sector channel | Confirm the certification set for the destination market before production, not after. |
| Your model is approaching the end of its window | Request the successor mapping early enough to plan stock and reprint collateral once, not twice. |
Use the previous approved specification as a comparison reference. Record each proposed change and agree its effect on price, documentation, validation and timing before the repeat order is approved.
| Check | Record before approval |
|---|---|
| 1. Hardware build | Model, board revision, CPU, memory structure, storage medium and interface, panel, touch capability, ports, battery and supplied power package |
| 2. Firmware and software | BIOS baseline, settings, drivers, system image and required compatibility checks |
| 3. Branding and packaging | Approved artwork revision, keyboard, labels, packaging dimensions and accessories |
| 4. Market documents | Destination and exact build; whether battery, component or model changes require renewed document review |
| 5. Commercial approval | Quantity, current price, available supply window, written change approval, validation evidence and dispatch schedule |
S18D is bulk-only with no evaluation samples. Battery details can vary by order, and its adapter, charging power, cable and plug must be confirmed for the ordered build. Evaluation of another model does not approve an S18D build.
Send the model, approved configuration, destination market, expected order quantities and reorder schedule. We will review current availability, the supply window, change-control needs and compatible spare-parts options.
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